This policy explains how JVS Timber handles personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Replace bracketed items before publishing.
1. Who we are
[Legal entity name] trading as JVS Timber, 7 Westside Dr, Laverton North VIC 3026 (“we”, “us”). This policy applies to customers, trade account holders, website visitors, suppliers and job applicants.
2. Information we collect
- Contact details: name, phone, email, business name, ABN.
- Order and delivery details: site and delivery addresses, access notes, materials lists, plans and quotes.
- Invoicing and account details: invoices, payment records and, for trade accounts, credit application information, director details and trade references. We do not sell online or take payments through our website.
- Website data: IP address, browser type, pages visited and cookie data.
- Communications: emails, calls, form submissions and reviews.
We do not knowingly collect sensitive information. If you do not provide information we need, we may not be able to quote, supply or deliver.
3. How we collect it
Our website is for information and quote requests only. We collect information directly from you when you submit a contact or quote form, place an order, call or email us, use our contact forms, apply for a trade account, or visit our yard. We may also collect it from credit reporting bodies (with your consent for trade accounts), trade referees, and analytics tools on our website.
4. Why we use it
We use personal information to prepare quotes, process and deliver orders placed by phone, email or in person, issue invoices, assess and manage trade accounts, provide after-sales support and warranty claims, improve our website and services, meet legal and tax obligations, and send marketing where you have agreed.
5. Who we share it with
We share information only as needed with delivery drivers and freight partners, our bank, credit reporting bodies and debt collectors (trade accounts), our accountants, IT and website hosting providers, and government agencies where required by law. We do not sell your personal information.
6. Overseas disclosure
Some service providers (such as email, cloud storage, website hosting and analytics) may store data outside Australia, including in [the United States]. We take reasonable steps under APP 8 to ensure they protect it to a standard comparable with Australian law.
7. Cookies and analytics
Our website uses cookies and tools such as [Google Analytics] to understand site use and improve performance. You can disable cookies in your browser, though some features may not work. Data from these tools is generally aggregated and not used to identify you.
8. Marketing
We send marketing emails or SMS only with your consent, as required by the Spam Act 2003 (Cth). Every message includes an unsubscribe option, or you can contact us to opt out at any time.
9. Security and retention
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including password-protected systems and restricted staff access. We keep records for as long as needed for business purposes and legal requirements (for example, 5 years for tax records under Australian Taxation Office rules), then securely destroy or de-identify them.
10. Data breaches
If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) under the Notifiable Data Breaches scheme.
11. Access and correction
You may ask to access or correct the personal information we hold about you by contacting us. We will respond within 30 days. We may refuse access where the law allows and will explain why in writing.
12. Complaints
Contact us first with any privacy complaint. We will respond within 30 days.
13. Contact
Privacy Officer, JVS Timber, 7 Westside Dr, Laverton North VIC 3026 Phone: +61 3 8360 3303 · Email: sales@jvstimber.com.au
14. Changes
We may update this policy at any time. The current version is always on our website.
This template is general information, not legal advice. Have an Australian lawyer review it before publishing.